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How to Receive Timely, Accurate Assistance Guide
There are several ways you, and your business, may receive technical support. We would like to guide you toward timely, accurate assistance where we may work smarter, not harder, together.
ZorWare Business Hours: Monday – Friday* 6am-7pm central time
Support Options
Help Desk Self-Help Ticket Portal
- The Google Chrome Browser is recommended.
- You may submit a ticket without logging into an account.
- General Support Request
https://zorware.freshdesk.com/support/tickets/new?ticket_form=report_an_issue - International Travel Request
https://zorware.freshdesk.com/support/tickets/new?ticket_form=international_travel_request_form- Use this form to notify ZorWare of your planned international travel and request access to your email during your stay.
- Employee Termination Request
https://zorware.freshdesk.com/support/tickets/new?ticket_form=employee_account_termination_requests- Use this form to notify ZorWare of an employee termination and request access removal or an email password reset for any accounts associated with the employee. This should be used for employees of an independently owned and operated franchise location only (not a Neighborly employee).
- O365 Email Creation Request
https://zorware.freshdesk.com/support/tickets/new?ticket_form=o365_email_creation_requests- Use this form to request a new Office 365 email account creation. This should be used for accounts associated with independently owned and operated franchise locations only (not a Neighborly employee).
- Gmail and CORE Creation Request (Five Star Painting Only)
https://fivestarpainting.freshdesk.com/support/tickets/new?ticket_form=gmail%2Fcore%2Ffranchise_-_creation_requests- Use this form to request a new Gmail or CORE account creation. For Five Star Painting only. This should be used for accounts associated with independently owned and operated franchise locations only (not a Neighborly employee).
ZorWare Knowledge Base Portal
- Quick Books Online
- Microsoft/Office 365
- Onverity point-of-sale (Dryer Vent Wizard)
- Knowledge Base Portal
- Email address for general ZorWare (software/technical) support:
- Support@ZorWare.com
- In order to ensure assistance in a timely manner, please exclusively use this email address for support. No other email address will create a prioritized ticket automatically with ZorWare Support.
- Email address for ZorWare QuickBooks Online support:
- QBOsupport@zorware.com
- Schedule a 45-minute meeting
- Please write a detailed description of the issue you are experiencing in the notes.
- Please be courteous to others and only schedule one meeting/appointment at a time.
- Email address for ZorWare central billing administration/invoicing support:
- For questions regarding ZorWare/Tech Package or support
- New QuickBooks Online account creation requests
- QuickBooks Online upgrade/downgrade requests
- QuickBooks Online add-on requests (such as payroll)
- billing@zorware.com
Chat Ticket Creation
- Direct Link: https://zorware.freshdesk.com/support/home
Voicemail Ticket Creation
- Voicemail Number:
- (254) 405-6757
- Press 1 to create an automated ticket by leaving a detailed message regarding your business request
- Press 2 to remain on the line, in our call queue, and a Help Desk Tech will connect with you as soon as possible. Hold times may be longer than desired and may result in a prompt to leave a detailed voice message to create an automated ticket after extended hold times.
*The working hours of most ZorWare Help Desk & Team members is 8am – 5pm central time and ZorWare observes any/all holidays as determined by Neighborly Leadership/HR.
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