Field App and Back Office Release Expectations & FAQs

           Field App and Back Office Release Expectations & FAQ

If you are having difficulties viewing this article via web browser, a downloadable pdf is shared at the bottom of this page.

Q. What is the difference between the Back Office vs. the Field Application (app)? 

A. There are two different options available for accessing Onverity:

• Onverity Back Office Application (or BackOffice) – is an internet, web browser-based application used by Franchise Owners to manage their business, typically within an office setting. This may also be referred to as the “web app/application”. 
  • Setup – Users, Schedules, invoice/estimate/notification templates, QBO setup, Materials, Parameters, etc. 
  • Manage – Contacts, Leads, Estimates & Production, Dispatch board & Calendar views of estimate, Production jobs, etc. 
  • Reports – View and Export reports 
• Onverity Field Application – is a mobile app that users in the field may download from the Apple App store/Google Playstore on your phone or tablet. It allows Estimators, Inspectors, Project Managers, and other Service Professionals to view jobs assigned to themselves and update the jobs as required, while performing work at a jobsite remotely.
  •  Estimates - fill in the estimate forms and send it to the customers
  •  Production – review, add notes, and take payments

Q. What is the difference between the Back Office vs. the Field App release naming conventions?

A. There may be 4 types of releases for Onverity: 

• Major Release = This is a standard, planned release, with major new features, as well as enhancements and bug fixes. 
• Minor Release = This is a standard, planned release, typically larger in size/scope, with both enhancement(s) and bug fixes. 
• Maintenance Release = This is a normal, standard, planned release, typically smaller in size/scope, with only bug fixes. 
• HotFix Release = This is an unplanned, emergency or expedited release, typically smaller in size/scope, intended to fix unanticipated P1 and P2 high-impact workflow bugs. 

Q. How often do releases occur for the Back Office and/or Field App?

A. Onverity releases may occur, on average, approximately every 3 weeks, alternating between minor releases and maintenance releases. Major releases typically only occur when new brands are first launching with Onverity, ahead of go-lives. HotFixes should be rare and used only as necessary. 

Q. Is the Field App available in both the Apple App Store and Android/Google PlayStore for applicable mobile devices? 

A. Yes, but they may not be updated simultaneously, as they require approvals by Apple and Android independently. There could be a delay of a few days, with version update availability, between the different device app stores. 

Q. Can the Field App be downloaded onto any mobile device? 

A. No. Only devices and hardware supported by Onverity should be used. Please contact your FBC for those specifications. 

Q. Does the Field App have push notifications? 

A. Yes, push notifications may be available for new work orders/estimates, reschedule, and cancellations. 

Q. What does the Field App notification say when a new version is available? 

A. The Field App release notification will state “Update Available” and will ask users to select either “Update” or “Cancel”. Select the "Update" button when it populates within the Field App. 

Q. Can the Field App auto-update or be setup to update automatically? 

A. No. When a new version is available, all end users must navigate to the Apple App Store or Android/Google PlayStore [depending on their device(s)] and manually update the app version on their device(s). 

Q. Does the Field App have to be deleted and downloaded anew with each version update? 

A. No. The Field App should not require an end user to fully delete and download anew- just updates. If the device(s) meet the minimum required hardware/device requirements, end users should be able to update vs. delete and redownload. 

Q. Does the Field App get updated every time there is a Back Office update? 

A. No, not necessarily. This will depend on development sprints and the Onverity Product roadmap. 

Q. Can end users access the Field App offline when internet/data is/are down/unstable? 

A. Yes. The Field App will retain data that is entered when internet/data isn’t stable/accessible, as long as the device(s) meet minimal hardware requirements, for expected functionality. The data from the field app will sync to the Back Office once the device regains connectivity to internet/data. 

Q. Can end users access the Back Office on any device that has internet access? 

A. No. Only devices & hardware supported by Onverity should be used; the Back Office is intended for computer use exclusively- and not mobile devices. 

Q. Should I bookmark the website URL for the Onverity Back Office on my computer’s preferred internet browser? 

A. Yes, the Back Office URL is: https://app.onverity.com. 

Q. How will I remember the website URL for the Back Office if it isn’t bookmarked? 

A. The URL is: https://app.onverity.com.

Q. How do I access the new version(s) of the Back Office? 

A. The Back Office should be accessed from: https://app.onverity.com.

Q. Can the Back Office be downloaded onto a device? 

A. No. The Back Office is a cloud-based software that is accessible through a website URL. 

Q. Can end users access the Back Office offline when internet is down/unstable? 

A. No. The Back Office requires a computer to be fully connected to the internet, meeting minimal device requirements, to function as expected.